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Email, WhatsApp & Video Calls for Work

Professional email, WhatsApp business use and joining video meetings.

6 HoursDuration 6Chapters28Topics

Syllabus · पाठ्यक्रम

01Professional Email Setup 4 topics

Choosing a professional email ID
Profile photo and display name
Email signature
Organising with labels / folders

02Writing Work Emails 5 topics

Clear subject line
Greeting and closing
Short, polite body
To, CC and BCC
Reply, Reply All and Forward

03Attachments and Files 4 topics

Attaching files and size limits
Sharing a Drive link
File naming
PDF instead of editable files

04WhatsApp for Business 5 topics

WhatsApp Business app and profile
Catalogue of products
Greeting, away and quick replies
Labels and broadcast lists
Professional messaging etiquette

05Video Calls and Meetings 5 topics

Joining with a link or meeting ID
Mic, camera and screen share
Background, light and camera level
Meeting etiquette
Scheduling a meeting

06Online Etiquette and Security 5 topics

Response time and tone
Avoiding ALL CAPS
Phishing emails and fake links
Two-step verification
Respecting privacy in groups

About

You will be able to

Create a professional email ID and signature
Write clear work emails with subject, greeting, body and closing
Use To, CC, BCC, Reply, Reply All, Forward and attachments correctly
Set up WhatsApp Business with profile, catalogue, quick replies and labels
Join, host and behave well in Google Meet / Zoom video meetings
Follow good online etiquette and keep work communication secure

Who it is for

Job seekers and new office staff
Shopkeepers and small businesses using WhatsApp with customers
Teachers, freelancers and anyone working with clients online

What you need

Basic smartphone or computer use. An email ID (we help create one).

Questions

Do I need a laptop?

A smartphone is enough for most of the course; a computer is used in class for email practice.

Is WhatsApp Business different from normal WhatsApp?

Yes. It is a separate free app with business tools like catalogue, quick replies and labels.

Which video meeting app is taught?

Google Meet and Zoom, since most employers and schools use one of them.