Your roadmap · आपका रोडमैप
- 1
Admission & first meetingप्रवेश और पहली मुलाकातEnquire at your nearest NDSS centre, meet the teacher, fix the batch time and get your study material.
- 2
Sessions — part 1सत्र — भाग 1Short practical sessions with examples and activities.
Professional Email SetupWriting Work Emails
- 3
Sessions — part 2सत्र — भाग 2Short practical sessions with examples and activities.
Attachments and FilesWhatsApp for Business
- 4
Sessions — part 3सत्र — भाग 3Short practical sessions with examples and activities.
Video Calls and MeetingsOnline Etiquette and Security
- 5
Practical testप्रायोगिक परीक्षाShow what you learnt in a short practical / oral test.
- 6
Online tests & resultऑनलाइन टेस्ट और रिज़ल्टTake the tests online; your marks and result show in your student login and at the centre.
Syllabus · पाठ्यक्रम
1 subject · 6 chapters · 28 topics
01Professional Email Setup
4 topics+
- Choosing a professional email ID
- Profile photo and display name
- Email signature
- Organising with labels / folders
02Writing Work Emails
5 topics+
- Clear subject line
- Greeting and closing
- Short, polite body
- To, CC and BCC
- Reply, Reply All and Forward
03Attachments and Files
4 topics+
- Attaching files and size limits
- Sharing a Drive link
- File naming
- PDF instead of editable files
04WhatsApp for Business
5 topics+
- WhatsApp Business app and profile
- Catalogue of products
- Greeting, away and quick replies
- Labels and broadcast lists
- Professional messaging etiquette
05Video Calls and Meetings
5 topics+
- Joining with a link or meeting ID
- Mic, camera and screen share
- Background, light and camera level
- Meeting etiquette
- Scheduling a meeting
06Online Etiquette and Security
5 topics+
- Response time and tone
- Avoiding ALL CAPS
- Phishing emails and fake links
- Two-step verification
- Respecting privacy in groups
About this course
You will be able to
- Create a professional email ID and signature
- Write clear work emails with subject, greeting, body and closing
- Use To, CC, BCC, Reply, Reply All, Forward and attachments correctly
- Set up WhatsApp Business with profile, catalogue, quick replies and labels
- Join, host and behave well in Google Meet / Zoom video meetings
- Follow good online etiquette and keep work communication secure
Who it is for
- Job seekers and new office staff
- Shopkeepers and small businesses using WhatsApp with customers
- Teachers, freelancers and anyone working with clients online
What you need
- Basic smartphone or computer use. An email ID (we help create one).
Online tests & result
Practice and unit tests online; marks and result show in your student login and at the centre.
Student login →
Questions
Do I need a laptop?
A smartphone is enough for most of the course; a computer is used in class for email practice.
Is WhatsApp Business different from normal WhatsApp?
Yes. It is a separate free app with business tools like catalogue, quick replies and labels.
Which video meeting app is taught?
Google Meet and Zoom, since most employers and schools use one of them.
