Business Communication (B.Com)

Process and types of communication, business letters, reports, presentations and modern communication tools.

6 MonthsDuration 5Chapters23Topics

Enquire now

Syllabus · पाठ्यक्रम

Download PDF

01Unit 1: Communication Concepts 4 topics

Meaning, objectives and importance of communication
Process: sender, encoding, channel, decoding, receiver, feedback
7 Cs of effective communication
Communication models

02Unit 2: Types and Barriers of Communication 5 topics

Formal and informal communication (grapevine)
Upward, downward and horizontal communication
Verbal and non-verbal communication
Barriers: semantic, psychological, organisational, physical
Overcoming barriers and effective listening

03Unit 3: Business Correspondence 5 topics

Layout and parts of a business letter
Block, modified block and semi-block formats
Enquiry, order, complaint and adjustment letters
Sales and collection letters
Job application and resume

04Unit 4: Reports and Office Communication 4 topics

Types and structure of business reports
Executive summary and recommendations
Memo, circular and notice
Agenda and minutes of meetings

05Unit 5: Oral Communication and Modern Tools 5 topics

Presentation skills
Interviews and group discussions
E-mail etiquette
Video conferencing
Social media in business communication

About

You will be able to

Explain the process, objectives and 7 Cs of effective business communication
Identify types of communication and overcome common barriers
Draft business letters, job applications and resumes in proper format
Write reports, memos, notices, agenda and minutes of meetings
Make presentations and handle interviews, group discussions and e-mail professionally

Who it is for

B.Com students (General and Accounting & Taxation streams) of Semester 2 under the UP State Universities NEP 2020 syllabus
Students who want to improve written and spoken business English for jobs and interviews

What you need

Basic reading and writing skills in English

Questions

Will spoken English also improve?

Yes. Along with written formats, we practise presentations, mock interviews and group discussions.

Are letter formats asked in exams?

Yes. Letters, reports and minutes are regular long-answer questions, so students write and get them checked.

Which syllabus does the course follow?

It follows the UP State Universities NEP 2020 common minimum syllabus for B.Com. Where your own university's syllabus differs, the centre teaches as per your university syllabus and papers.