NDSS Academy

Business Communication (BCA)

Communication process, business letters, reports, presentations and soft skills.

6 MonthsDuration 5Chapters21Topics
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Syllabus · पाठ्यक्रम

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01Unit 1: Fundamentals of Communication 5 topics
  1. Meaning and importance of communication
  2. Communication process and models
  3. Types - formal, informal, upward, downward, horizontal, grapevine
  4. 7 Cs of communication
  5. Barriers to communication
02Unit 2: Verbal and Non-verbal Communication 4 topics
  1. Oral and written communication
  2. Body language - kinesics, proxemics, paralanguage
  3. Listening - types and active listening
  4. Cross-cultural communication
03Unit 3: Business Correspondence 5 topics
  1. Layout and parts of a business letter
  2. Enquiry, order, complaint and adjustment letters
  3. Sales letters - AIDA
  4. Job application and resume
  5. E-mail etiquette
04Unit 4: Reports and Meetings 3 topics
  1. Types and structure of reports
  2. Memo, circular and notice
  3. Agenda and minutes of meetings
05Unit 5: Presentation and Soft Skills 4 topics
  1. Planning and delivering a presentation
  2. Group discussion
  3. Interview skills
  4. Telephone etiquette and teamwork

About

You will be able to

  • Explain the communication process, its types and barriers
  • Apply the 7 Cs of effective communication in written and oral messages
  • Use verbal and non-verbal communication and active listening skills
  • Draft business letters, e-mails, memos, notices, agenda and minutes
  • Write a structured business report
  • Prepare for presentations, group discussions and interviews

Who it is for

  • BCA students of Semester 1 (UP state universities, Lucknow University pattern)
  • Students who want to improve written and spoken English for placements

What you need

  • Basic reading and writing ability in English

Questions

Which syllabus does this Business Communication course follow?

It follows the common UP state university BCA syllabus (University of Lucknow pattern) for BCA Semester 1. If your own university's syllabus differs, the centre follows your university's syllabus and unit order.

Will speaking practice be given?

Yes. Besides the theory paper, the trainer runs mock presentations, GDs and interviews.

Is there a letter-writing question in the exam?

Usually yes - a business letter, report or minutes; the trainer gives formats and practice drafts.

Download the syllabus (PDF)

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