NDSS Academy

Consumer Awareness

MRP, bills, warranty, ISI / FSSAI marks and filing a consumer complaint.

4 घंटेअवधि 6Chapters28टॉपिक
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सिलेबस · पाठ्यक्रम

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01Who is a Consumer and Consumer Rights 4 टॉपिक
  1. Who is a consumer
  2. Six consumer rights
  3. Consumer duties
  4. National Consumer Day (24 December) and World Consumer Rights Day (15 March)
02Reading Labels and MRP 5 टॉपिक
  1. MRP includes all taxes
  2. No sale above MRP
  3. Manufacturing and expiry / best-before date
  4. Net quantity
  5. Green dot (veg) and brown dot (non-veg) marks
03Quality Marks 5 टॉपिक
  1. ISI mark (BIS) on industrial goods
  2. Agmark on farm products
  3. FSSAI licence number on food
  4. BIS Hallmark and HUID on gold
  5. BEE star label on appliances
04Bills, Guarantee and Warranty 4 टॉपिक
  1. Always take a bill
  2. GST bill details
  3. Guarantee and warranty
  4. Keeping the warranty card safe
05Online Shopping and Digital Safety 4 टॉपिक
  1. Return and refund policy
  2. Checking seller details and reviews
  3. Fake websites and very low prices
  4. Safe payment and cash on delivery
06Filing a Consumer Complaint 6 टॉपिक
  1. First complain to the seller in writing
  2. National Consumer Helpline 1915
  3. District, State and National Consumer Commissions
  4. Time limit of 2 years
  5. No fee for claims up to Rs 5 lakh
  6. Online filing

परिचय

आप यह कर पाएँगे

  • Know your six consumer rights under the Consumer Protection Act, 2019
  • Read a product label: MRP, expiry / best-before date, net quantity and FSSAI number
  • Recognise quality marks: ISI, Agmark, FSSAI, BIS Hallmark and BEE star label
  • Always take a bill and understand guarantee and warranty
  • Shop online safely and spot fake websites
  • File a consumer complaint through the helpline 1915 or the Consumer Commission

यह किसके लिए है

  • Every buyer: home-makers, students, workers and senior citizens
  • Self-help groups and community workers
  • Shopkeepers who want to know their duties

आपको क्या चाहिए

  • No special knowledge needed
  • Bring a few empty packets, a bill and a warranty card for practice (optional)

सवाल

Do I need a lawyer to file a consumer complaint?

No. A consumer can file the complaint personally, and it can also be filed online.

What if I lost the bill?

Other proof like a payment record or warranty card may help, but always keep bills to be safe.

How long is the course?

About 4 hours, with practice in reading labels and writing a complaint.

Is there any fee to file a complaint?

No fee is charged for claims up to Rs 5 lakh in the District Consumer Commission; above that a small fee applies.

Download the syllabus (PDF)

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