Your roadmap · आपका रोडमैप
- 1
Admission & first meetingप्रवेश और पहली मुलाकातEnquire at your nearest NDSS centre, meet the teacher, fix the batch time and get your study material.
- 2
Sessions — part 1सत्र — भाग 1Short practical sessions with examples and activities.
Who is a Consumer and Consumer RightsReading Labels and MRP
- 3
Sessions — part 2सत्र — भाग 2Short practical sessions with examples and activities.
Quality MarksBills, Guarantee and Warranty
- 4
Sessions — part 3सत्र — भाग 3Short practical sessions with examples and activities.
Online Shopping and Digital SafetyFiling a Consumer Complaint
- 5
Practical testप्रायोगिक परीक्षाShow what you learnt in a short practical / oral test.
- 6
Online tests & resultऑनलाइन टेस्ट और रिज़ल्टTake the tests online; your marks and result show in your student login and at the centre.
सिलेबस · पाठ्यक्रम
1 subject · 6 chapters · 28 topics
01Who is a Consumer and Consumer Rights
4 टॉपिक+
- Who is a consumer
- Six consumer rights
- Consumer duties
- National Consumer Day (24 December) and World Consumer Rights Day (15 March)
02Reading Labels and MRP
5 टॉपिक+
- MRP includes all taxes
- No sale above MRP
- Manufacturing and expiry / best-before date
- Net quantity
- Green dot (veg) and brown dot (non-veg) marks
03Quality Marks
5 टॉपिक+
- ISI mark (BIS) on industrial goods
- Agmark on farm products
- FSSAI licence number on food
- BIS Hallmark and HUID on gold
- BEE star label on appliances
04Bills, Guarantee and Warranty
4 टॉपिक+
- Always take a bill
- GST bill details
- Guarantee and warranty
- Keeping the warranty card safe
05Online Shopping and Digital Safety
4 टॉपिक+
- Return and refund policy
- Checking seller details and reviews
- Fake websites and very low prices
- Safe payment and cash on delivery
06Filing a Consumer Complaint
6 टॉपिक+
- First complain to the seller in writing
- National Consumer Helpline 1915
- District, State and National Consumer Commissions
- Time limit of 2 years
- No fee for claims up to Rs 5 lakh
- Online filing
About this course
आप यह कर पाएँगे
- Know your six consumer rights under the Consumer Protection Act, 2019
- Read a product label: MRP, expiry / best-before date, net quantity and FSSAI number
- Recognise quality marks: ISI, Agmark, FSSAI, BIS Hallmark and BEE star label
- Always take a bill and understand guarantee and warranty
- Shop online safely and spot fake websites
- File a consumer complaint through the helpline 1915 or the Consumer Commission
यह किसके लिए है
- Every buyer: home-makers, students, workers and senior citizens
- Self-help groups and community workers
- Shopkeepers who want to know their duties
आपको क्या चाहिए
- No special knowledge needed
- Bring a few empty packets, a bill and a warranty card for practice (optional)
Online tests & result
Practice and unit tests online; marks and result show in your student login and at the centre.
Student login →
सवाल
Do I need a lawyer to file a consumer complaint?
No. A consumer can file the complaint personally, and it can also be filed online.
What if I lost the bill?
Other proof like a payment record or warranty card may help, but always keep bills to be safe.
How long is the course?
About 4 hours, with practice in reading labels and writing a complaint.
Is there any fee to file a complaint?
No fee is charged for claims up to Rs 5 lakh in the District Consumer Commission; above that a small fee applies.
