Your roadmap · आपका रोडमैप
- 1
Admission & first meetingप्रवेश और पहली मुलाकातEnquire at your nearest NDSS centre, meet the teacher, fix the batch time and get your study material.
- 2
Sessions — part 1सत्र — भाग 1Short practical sessions with examples and activities.
Customer Service BasicsCommunication with CustomersUnderstanding Customer Needs
- 3
Sessions — part 2सत्र — भाग 2Short practical sessions with examples and activities.
Handling ComplaintsSelling Skills
- 4
Sessions — part 3सत्र — भाग 3Short practical sessions with examples and activities.
After-Sales and Customer LoyaltyHonesty and Professional Ethics
- 5
Practical testप्रायोगिक परीक्षाShow what you learnt in a short practical / oral test.
- 6
Online tests & resultऑनलाइन टेस्ट और रिज़ल्टTake the tests online; your marks and result show in your student login and at the centre.
सिलेबस · पाठ्यक्रम
1 subject · 7 chapters · 30 topics
01Customer Service Basics
4 टॉपिक+
- Who is a customer
- First impression and greeting
- Neat look and grooming
- Body language and smile
02Communication with Customers
4 टॉपिक+
- Active listening
- Polite words and tone
- Phone manners
- WhatsApp and SMS messages to customers
03Understanding Customer Needs
4 टॉपिक+
- Open and closed questions
- Types of customers
- Product knowledge
- Suggesting the right product
04Handling Complaints
5 टॉपिक+
- Stay calm
- Listen, apologise, solve, follow up
- Dealing with an angry customer
- Exchange, repair and refund policy
- Keeping a complaint record
05Selling Skills
5 टॉपिक+
- Features and benefits
- Cross-selling and upselling
- Handling price objections
- Closing the sale
- Digital payments and giving a bill
06After-Sales and Customer Loyalty
4 टॉपिक+
- Follow-up call or message
- Taking feedback
- Repeat and loyal customers
- Simple customer record book
07Honesty and Professional Ethics
4 टॉपिक+
- No false promises
- Never charge above MRP
- Respect for every customer
- Keeping customer data private
About this course
आप यह कर पाएँगे
- Greet and serve customers politely with good body language
- Listen carefully and ask the right questions to understand what the customer needs
- Handle complaints and angry customers calmly, step by step
- Explain benefits (not just features) and answer price objections
- Use cross-selling and upselling honestly
- Follow up after a sale and build regular, loyal customers
यह किसके लिए है
- Shop staff, sales boys and girls, counter staff and receptionists
- Small shopkeepers and family business members
- Job seekers for retail, showroom, call centre and field sales jobs
आपको क्या चाहिए
- Basic reading and speaking in Hindi or English
- Interest in dealing with people
Online tests & result
Practice and unit tests online; marks and result show in your student login and at the centre.
Student login →
सवाल
Is this course useful for getting a job?
Yes. Shops, showrooms, malls, banks and call centres look for staff with good customer handling and selling skills.
I run my own small shop. Will it help me?
Yes. Better service and honest selling bring repeat customers and more sales.
Is there role-play practice?
Yes. Most of the 12 hours is practice: greeting, complaint handling and sales role-plays.
Do I need good English?
No. The course is taught in simple Hindi with common English shop words.
