Knowledge Management (BCA)

Knowledge creation, capture, codification, sharing and knowledge management systems.

6 MonthsDuration 5Chapters27Topics

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Syllabus · पाठ्यक्रम

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01Unit 1: Introduction to Knowledge Management 5 topics

Data, information, knowledge and wisdom (DIKW)
Tacit and explicit knowledge
Meaning, need and benefits of KM
KM cycle
Knowledge workers and the knowledge economy

02Unit 2: Knowledge Creation and Capture 5 topics

Nonaka-Takeuchi SECI model
Socialisation, externalisation, combination, internalisation
Role of experts and knowledge engineers
Capture techniques: interview, brainstorming, protocol analysis
Repertory grid, concept maps and Delphi method

03Unit 3: Knowledge Codification 6 topics

Purpose of codification
Knowledge maps
Decision tables and decision trees
Frames and production rules
Case-based reasoning
Taxonomy and ontology, knowledge repositories

04Unit 4: Knowledge Sharing and Transfer 5 topics

Communities of practice
Organisational culture and barriers to sharing
Storytelling, mentoring and lessons learned
Best practices
Learning organisation (Peter Senge)

05Unit 5: KM Systems and Tools 6 topics

KM system life cycle and architecture
Intranets, portals, document management and groupware
Expert systems and inference engine
Data mining and AI in KM
Codification vs personalisation strategy
Role of the Chief Knowledge Officer and measuring KM

About

You will be able to

Differentiate data, information, knowledge and wisdom, and tacit and explicit knowledge
Explain knowledge creation using the SECI model and the main knowledge capture techniques
Use codification tools such as knowledge maps, production rules, decision trees and case-based reasoning
Describe knowledge sharing through communities of practice, mentoring and a learning organisation
Explain the architecture and tools of knowledge management systems and the role of the CKO

Who it is for

BCA students of Semester 6 (UP state universities, Lucknow University pattern)
Students interested in IT careers in knowledge portals, intranets, analytics and AI-based systems

What you need

Basic understanding of information systems and databases

Questions

Is Knowledge Management a technical subject?

It is mostly management-oriented theory with IT tools; no programming is needed.

How is the paper asked?

Mostly short and long answers on models such as SECI, capture techniques and KMS tools, which we practise with examples.

Which syllabus does the course follow?

It follows the common BCA syllabus of UP state universities (University of Lucknow pattern, followed by affiliated colleges). Where your own university's syllabus differs, the centre teaches as per your university syllabus and papers.