Quality Management (B.Tech)

Open Elective-II: quality concepts, TQM, quality tools, ISO standards and Six Sigma.

6 महीनेअवधि 5Chapters24टॉपिक

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सिलेबस · पाठ्यक्रम

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01Unit 1: Quality Concepts 4 टॉपिक

Definitions of quality (Juran, Crosby, Deming)
Garvin's dimensions of quality
Quality of design and quality of conformance
Cost of quality: prevention, appraisal, internal and external failure

02Unit 2: Total Quality Management 5 टॉपिक

TQM principles and customer focus
Deming's 14 points and PDCA cycle
Juran trilogy and Crosby's absolutes
Kaizen, 5S and quality circles
Employee involvement and leadership

03Unit 3: Statistical Quality Control 5 टॉपिक

Seven QC tools: check sheet, histogram, Pareto, cause-and-effect, scatter, stratification, control chart
Control charts for variables: X-bar and R
Control charts for attributes: p and c
Process capability: Cp and Cpk
Acceptance sampling basics

04Unit 4: Quality Systems and Standards 5 टॉपिक

ISO 9000 family and ISO 9001:2015
ISO 14001 and ISO 45001
Documentation and quality manual
Internal and external quality audits
Quality awards

05Unit 5: Six Sigma, Lean and Quality Tools 5 टॉपिक

Six Sigma concepts and DMAIC
Lean manufacturing and waste
Failure mode and effects analysis (FMEA)
Quality function deployment (QFD)
Benchmarking and Taguchi's loss function

परिचय

आप यह कर पाएँगे

Define quality, its dimensions and the cost of quality
Explain TQM principles and the contributions of Deming, Juran and Crosby
Use the seven QC tools and control charts and calculate process capability
Explain ISO 9001, ISO 14001 and quality audits
Apply Six Sigma (DMAIC), Lean, FMEA and QFD to improve processes

यह किसके लिए है

B.Tech students (Semester 7) of Civil, Mechanical, Electrical, Electronics & Communication, Computer Science and Information Technology branches under AKTU
Students aiming for jobs in manufacturing, construction, IT or service quality roles

आपको क्या चाहिए

Basic statistics (mean, standard deviation)
Scientific calculator

सवाल

Which syllabus is followed?

The current AKTU (Dr. A.P.J. Abdul Kalam Technical University, Lucknow) B.Tech syllabus of Quality Management (Semester 7 open elective). If your university or college follows a different syllabus, the centre teaches from your own university syllabus.

Are numericals included?

Yes. Control charts, process capability and FMEA risk numbers are practised.

Will it help in jobs?

Yes. TQM, ISO and Six Sigma concepts are asked in interviews for production, QA / QC and project roles.