Your roadmap · आपका रोडमैप
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Admission & first meetingप्रवेश और पहली मुलाकातEnquire at your nearest NDSS centre, meet the teacher, fix the batch time and get your study material.
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Part 1 of the syllabusपाठ्यक्रम भाग 1Unit-wise coaching with notes and doubt classes.
Unit 1: Quality ConceptsUnit 2: Total Quality ManagementUnit 3: Statistical Quality Control
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Part 2 of the syllabusपाठ्यक्रम भाग 2Unit-wise coaching with notes and doubt classes.
Unit 4: Quality Systems and StandardsUnit 5: Six Sigma, Lean and Quality Tools
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Unit tests & assignmentsयूनिट टेस्टRegular tests in the university / board pattern.
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Semester 7 exam (university / board)विश्वविद्यालय / बोर्ड परीक्षाPrevious papers and full revision before the exam.
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Online tests & resultऑनलाइन टेस्ट और रिज़ल्टTake the tests online; your marks and result show in your student login and at the centre.
Syllabus · पाठ्यक्रम
1 subject · 5 chapters · 24 topics
01Unit 1: Quality Concepts
4 topics+
- Definitions of quality (Juran, Crosby, Deming)
- Garvin's dimensions of quality
- Quality of design and quality of conformance
- Cost of quality: prevention, appraisal, internal and external failure
02Unit 2: Total Quality Management
5 topics+
- TQM principles and customer focus
- Deming's 14 points and PDCA cycle
- Juran trilogy and Crosby's absolutes
- Kaizen, 5S and quality circles
- Employee involvement and leadership
03Unit 3: Statistical Quality Control
5 topics+
- Seven QC tools: check sheet, histogram, Pareto, cause-and-effect, scatter, stratification, control chart
- Control charts for variables: X-bar and R
- Control charts for attributes: p and c
- Process capability: Cp and Cpk
- Acceptance sampling basics
04Unit 4: Quality Systems and Standards
5 topics+
- ISO 9000 family and ISO 9001:2015
- ISO 14001 and ISO 45001
- Documentation and quality manual
- Internal and external quality audits
- Quality awards
05Unit 5: Six Sigma, Lean and Quality Tools
5 topics+
- Six Sigma concepts and DMAIC
- Lean manufacturing and waste
- Failure mode and effects analysis (FMEA)
- Quality function deployment (QFD)
- Benchmarking and Taguchi's loss function
About this course
You will be able to
- Define quality, its dimensions and the cost of quality
- Explain TQM principles and the contributions of Deming, Juran and Crosby
- Use the seven QC tools and control charts and calculate process capability
- Explain ISO 9001, ISO 14001 and quality audits
- Apply Six Sigma (DMAIC), Lean, FMEA and QFD to improve processes
Who it is for
- B.Tech students (Semester 7) of Civil, Mechanical, Electrical, Electronics & Communication, Computer Science and Information Technology branches under AKTU
- Students aiming for jobs in manufacturing, construction, IT or service quality roles
What you need
- Basic statistics (mean, standard deviation)
- Scientific calculator
Online tests & result
Practice and unit tests online; marks and result show in your student login and at the centre.
Student login →
Questions
Which syllabus is followed?
The current AKTU (Dr. A.P.J. Abdul Kalam Technical University, Lucknow) B.Tech syllabus of Quality Management (Semester 7 open elective). If your university or college follows a different syllabus, the centre teaches from your own university syllabus.
Are numericals included?
Yes. Control charts, process capability and FMEA risk numbers are practised.
Will it help in jobs?
Yes. TQM, ISO and Six Sigma concepts are asked in interviews for production, QA / QC and project roles.
